PbyP's Privacy Policy
Last Updated: 11/07/2025
At Piece by Piece Autism Therapy (“PbyP,” “we,” “our,” or “us”), protecting your privacy and safeguarding your personal information is a top priority. This Privacy Policy explains how we collect, use, and protect your information when you use our services, receive SMS/text communications, or visit our website.
We are committed to protecting your privacy and ensuring the security of your personal information. We collect and use your data for the following purposes:
- To provide and improve our services
- To communicate with you regarding your account or our services
- To comply with legal and regulatory obligations
Your personal information will not be shared with third parties except as required by law. Your data will not be transferred to external organizations.
We implement strict security measures and internal controls to protect your personal information from unauthorized access, use, or sharing.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email, date of birth, and emergency contacts.
Health Information: Medical history, diagnosis, treatment plans, and progress notes (Protected Health Information under HIPAA).
Insurance & Billing Information: Policy details, billing records, and payment history.
Website Data: General usage data, such as browser type, device information, and cookies, to improve site functionality.
Messaging Data: Phone numbers, message content (as applicable), opt-in consent records, message delivery logs, and interaction history when you choose to receive SMS or MMS communications from us.
We collect and use your personal data to provide and improve our services, communicate with you, and comply with legal obligations. Your data may be used for the following purposes:
To process and fulfill your requests or orders.
To communicate important information, updates, or promotional offers.
To enhance the security and functionality of our website.
To comply with applicable laws and regulations.
Your data may be shared with trusted service providers who assist us in operating our website and delivering our services, only to the extent necessary for these purposes and in accordance with legal requirements. Your data will not be transferred to external organizations.
We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or others.
2. How We Use Information
Your information is used to:
- Provide ABA therapy and related services.
- Develop individualized treatment plans.
- Process insurance claims and billing.
- Communicate with families about appointments, services, and updates.
- Improve our website, services, and client experience.
3. SMS Messaging and Consent
By opting in to receive SMS or MMS messages from Piece by Piece Autism Therapy, you agree to the following:
Message Purpose: We may send appointment reminders, scheduling updates, service notifications, and occasional clinic announcements.
Message Frequency: Message frequency varies based on your services and engagement.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send.
Help or Support: You can text HELP to our messaging number for assistance.
We collect and use your messaging data solely to deliver SMS communications, improve our services, and comply with legal obligations. Your data will not be transferred to external organizations. We do not share your information except as required by law.
We have implemented policies and safeguards to prevent unauthorized access, use, or disclosure of your information.
If you have any questions or concerns regarding your data or this policy, please contact us at [email protected] or (810) 201-4987.
Consent: Your opt-in consent will be securely stored as part of your communication record.
Charges: Standard message and data rates may apply, depending on your mobile carrier.
We do not share your personal information, phone number, or SMS consent data with third parties or affiliates for marketing or promotional purposes.
4. How We Protect Information
We comply fully with the Health Insurance Portability and Accountability Act (HIPAA).
Records are stored securely in HIPAA-compliant systems with encryption and access controls.
Messaging systems are hosted through verified, HIPAA-compliant service providers.
Staff are trained in confidentiality, data handling, and digital communication best practices.
5. Information Sharing
We will never sell your personal or health information. Information may be shared only when:
Required for treatment, payment, or healthcare operations.
With your written consent or authorization.
As required by law (e.g., court orders, mandated reporting).
In emergencies to protect health and safety.
With trusted service providers who assist in operating our website, managing systems, or delivering services—only to the extent necessary and in accordance with legal and HIPAA requirements.
Your personal information will not be transferred to external organizations. We do not sell, trade, or otherwise share your data with third parties for their marketing purposes.
6. Your Rights
As a client or guardian, you have the right to:
Access and request copies of your health records.
Request corrections to your records.
Restrict certain uses or disclosures of your information.
Request a list of disclosures made.
File a complaint if you believe your privacy rights have been violated.
7. Cookies & Website Usage
Our website may use cookies or similar tools to improve user experience. You can adjust your browser settings to block or delete cookies, though doing so may affect functionality.
8. Children’s Privacy
We serve children, adolescents, and young adults ages 18 months–21 years. Parents or legal guardians provide consent for the collection and use of information for minors. We do not knowingly collect personal information from children without guardian involvement.
9. Policy Updates
We may update this Privacy Policy periodically. Any material changes will be posted on our website with the updated “Last Updated” date.
10. Contact and Opt-Out
We are committed to protecting your privacy and personal information. Your data will not be transferred to external organizations. We implement strict security measures to prevent unauthorized access, disclosure, or sharing of your information.
If you have any questions or concerns regarding your personal data or this privacy policy, please contact us at :
📧 [email protected]
📞 (810) 201-4987
📱 Text HELP for SMS support
Diversity, Equity & Inclusion at Piece by Piece
At Piece by Piece, we are deeply committed to cultivating a team that reflects the diverse communities we serve. We believe that representation matters — and that a truly inclusive, equitable culture empowers every staff member and client to show up fully, safely, and supported.
Our goal is to build a space where every individual, regardless of ability, race, ethnicity, nationality, religion, immigration status, gender identity, or sexual orientation, is treated with dignity and respect. We celebrate differences, honor lived experiences, and ensure that care and collaboration are rooted in understanding and belonging — because growth starts with feeling seen.
Center for Applied Behavior Analysis
LINKS
CONTACT
HOURS
Mon – Fri: 8am-6pm
Sat: By Appointment
Sun: Closed
